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About Tuba - Smart Searching Toolbars!

The Objective of this Blog is to Help users to access FAQ's, discuss functionality and help us improve the Toolbar going forward. Please do post any new features you would like us to add, sites you may want us to include into, resources / feeds that you think we should be linking to. Stay in touch ! The TUBA Team.

Monday, November 23, 2009

Why did I get a page that says "The page you're looking for was not found"?

If your community toolbar is currently active, and you got to a page with the message "The page you're looking for wasn't found" next to the logo and name of your toolbar publisher, it means the following: Your community toolbar detected that the page you were navigating to was not found and offered you a helpful Search page instead of the generic page usually displayed, called a 404 (http://en.wikipedia.org/wiki/404_error) or DNS error page.Your search term automatically appears, so you can just click Search to try again. If you'd rather, you can type in a different search. To disable this feature:
1. Open the toolbar's main menu (by clicking on the arrow immediately to the right of the toolbar's logo).
2. Select Toolbar Options and then click the Additional Settings tab.
3. Clear the check box next to: Fix "page not found" errors.
Please note that this feature may not be available for all community toolbars.

Does the TUBA toolbar conflict with my browser’s other add-ons?

The toolbar should not affect the performance of any other browser add-ons. If you encounter a problem concerning this issue, please contact our Support Center.

I can’t uninstall the TUBA toolbar

1. Visit the TUBA toolbar's download page and reinstall the toolbar.
2. Restart your computer.
3. Uninstall the toolbar again. If you still experience the problem, please contact our Support Center

How do I uninstall the TUBA toolbar?

You may uninstall this software at any time and with no limitations, using the standard uninstall procedures as offered with your computer's operating system or your Internet browser.
Internet Explorer users
1. Click the Start button and then select Settings > Control Panel > Add/Remove Programs.
2. In the list of programs, find the TUBA toolbar, select it, and click Change/Remove.
Firefox users
1. In your browser menu, select Tools > Add-ons.
2. Make sure the Extensions tab is selected.
3. Select the TUBA toolbar.
4. Click the Uninstall button.
Safari users
1. Open the Finder application and browse to Applications.
2. Scroll down to Toolbars and click on TUBA.
3. Double-click on “Uninstall”.
4. Fill in the “User name & Password” and click the OK button.

I saw a component in the Add Stuff page that offers Alerts. What are they?

You may already be receiving alerts from time to time from your community toolbar publisher. The Alerts are short instant messages of interest to the community that appear on your desktop near the system tray. In the Add stuff page, you can add Alerts from any community that interests you.

I added a component, and now I don't see it anymore.

Sometimes a component that was offered in the Add Stuff page is removed by its publisher. When that happens, it won't show up on your toolbar anymore.

What if there isn't enough room on my toolbar to add a component?

There's always room! After you have added several components to the My Stuff area (depending on their size), any new components will go into a chevron menu and don't take up any more room.